Order Cancellation Policy

Order Cancellation Policy

This page explains the applicable conditions for order cancellation at different processing stages and the related follow-up arrangements. To avoid misunderstandings, please read this information in full before submitting a cancellation request.

1. When Cancellation May Be Requested

Whether an order can be canceled generally depends on its current processing status:

• If the order has not entered the shipping stage within 48 hours after submission, a cancellation request may usually be submitted

• If the order has passed this time frame or has already been shipped, it cannot be directly canceled

If direct cancellation is no longer possible, you may contact us after delivery to arrange a return and refund. Please refer to the Return & Refund Policy for detailed rules.

Each order’s eligibility is determined based on the actual system status.

2. How to Submit a Cancellation Request

If you wish to request a cancellation, you may proceed as follows:

You can contact the support team by email or phone and provide your order number, payment confirmation, and other basic details for verification.
Once the order status is confirmed to meet the cancellation conditions, we will notify you of the result and next steps through your provided contact information.

Providing complete information will help shorten the verification time.

3. Refund Processing After Cancellation

After a cancellation request is approved and processed, any paid amount will be refunded to the original payment method used for the order (such as Visa or MasterCard).
Since processing times vary among financial institutions, the posting time depends on your bank’s system. If no record appears after a reasonable period, you may contact us for assistance.
For more refund-related details, please refer to the separate Refund Policy page.

4. Contact Information

If you have any questions about the cancellation process, current order status, or related arrangements, please contact us:

Address:
5621 ALDINE BENDER RD #3814, HOUSTON, TX, 77032, US

Customer Service Phone:
+1 (3467) 664-457

Customer Service Email:
affiliatehelp@modapave.com

Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:00 (Australia time