Service Policy
This page outlines the basic rules and scope of services related to your use of the modapave (hereinafter referred to as “we” or “us”) online store. By clearly explaining our service arrangements, we aim to help you form reasonable expectations before browsing and placing orders.
1. Policy Scope
This Service Policy applies throughout your use of the website, including browsing products, accessing information, placing orders, and reviewing after-sales content.
By continuing to use the website or completing an order, you acknowledge that you have read and accepted the service terms described in this policy.
2. User Responsibilities and Website Service Boundaries
When using the website, you are responsible for ensuring that the information you provide is accurate and complete, including contact and delivery details.
We primarily provide website operation support and order information processing services. Situations arising from user actions, missing information, or incorrect entries will be handled and explained based on actual circumstances.
3. Product Display, Inventory Status, and Pricing
Product images and descriptions shown on the website are provided to help you understand the basic features of the products.
Inventory levels are adjusted dynamically based on order activity. In the event of update delays, the system’s final display shall prevail.
Product prices are clearly shown before order confirmation, and the decision to proceed with the order is made at your discretion.
4. Order Submission and Payment
Orders enter the processing stage after payment is completed.
Successful payment does not necessarily mean the order has entered the shipping stage. You may check the specific progress through the order status page.
If any exception occurs during processing, the order status will be updated according to the actual situation.
5. Shipping Policy Notice
Information regarding delivery regions, processing timelines, and estimated transit times is provided on a separate page.
Generally, orders enter the processing stage within 1–3 business days.
For details, please refer to:
Shipping Policy: https://modapave.com/policies/shipping-policy
6. Order Cancellation (Summary)
The applicable conditions and timing for order cancellation are described on the dedicated policy page.
Cancellation requests must be submitted before the order reaches the specified processing stage, subject to the page description.
For more details, please see:
Cancellation Policy: https://modapave.com/pages/order-cancellation-policy
7. Returns and Exchanges Overview
Applicable scenarios, application methods, and processing timelines for returns and exchanges are explained on a separate page.
Requests must be submitted within the specified time frame.
For details, please refer to:
Return Policy: https://modapave.com/policies/refund-policy
8. Refund Information
Refunds are generally processed based on approved order cancellations or return requests.
Refund methods and processing timelines follow the information listed on the refund policy page.
Actual arrival time may vary depending on the payment provider’s processing procedures.
9. Dispute Resolution and Governing Principles
If any disagreement or questions arise during service use, they may be addressed through reasonable communication.
We follow applicable Australian requirements and reference GDPR-related principles where appropriate.
Policy content may be updated when necessary, and changes will be communicated through appropriate channels.
10. Privacy and Data Usage
We value the appropriate use and protection of user information.
The collection, storage, and use of personal data are managed in accordance with our Privacy Policy, which users may review at any time.
11. Content Use and Intellectual Property
Text, images, and page structures displayed on the website are provided solely for normal browsing and ordering reference.
Use of such content for other purposes without permission is not recommended.
12. Limitation of Responsibility
Within reasonable limits, we provide website functionality support and order information display services.
Indirect impacts caused by uncontrollable factors or user actions will be addressed based on the specific situation.
13. Policy Updates
This Service Policy may be updated according to operational needs.
Updated content will be published on the website and becomes effective upon posting.
14. Contact Us
If you have questions about this Service Policy or order-related matters, you may contact us through the following:
Address:
5621 ALDINE BENDER RD #3814, HOUSTON, TX, 77032, US
Customer Service Phone:
+1 (3467) 664-457
Customer Service Email:
affiliatehelp@modapave.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:00 (Australia GMT time)
