Shipping Terms
This page explains the delivery arrangements for orders placed through the modapave (hereinafter referred to as “we” or “us”) online store. It covers delivery regions, fee structure, processing timelines, and receipt guidelines, so you can clearly understand shipping-related matters before placing an order.
Delivery Coverage Area
At present, our products are available for delivery only within Australia.
If the delivery address is outside Australia, the system will not allow the order to be completed. This is normal and not considered an error.
Shipping Fee Structure
Orders with a total value of AUD 60 or more will automatically qualify for free shipping.
If the order amount does not meet this threshold, a shipping fee of AUD 6.99 will be displayed separately on the checkout page.
All fees are shown before payment for your confirmation.
Order Processing Hours
Our standard order processing hours are 08:00–18:00 (Australia GMT time).
Orders paid before 18:00 will begin processing the same day.
Orders submitted after 18:00 will begin processing on the next business day.
If an order is placed on a non-business day, processing will begin on the next working day.
Fulfillment Preparation Period
After order confirmation, orders typically enter a 1–3 business day preparation stage.
This stage includes product allocation, information verification, and logistics system coordination. Progress can be viewed on the order page.
Estimated Delivery Time
After dispatch, the estimated delivery time is 6–13 business days.
This is a general reference range. Actual delivery time may vary depending on location and logistics conditions.
Carriers
Orders will be delivered by one of the following carriers depending on actual needs:
SEUR
Redur Spain
MRW
Australia Post
PackLink
The specific carrier will be selected based on order details and delivery requirements.
Order Status & Tracking
After payment is completed, you will receive a confirmation email containing your order number, payment details, and logistics information.
You can check your order status on the website’s Order Tracking page by entering your order number along with the email address or phone number used when placing the order.
Responsibility Notice
If goods are damaged or lost during transit, please report the issue promptly after receipt so we can investigate.
The ability to modify or cancel an order depends on its current processing stage.
Please ensure your delivery address is accurate and complete when placing an order. Delivery issues caused by incorrect address details will be handled based on the actual situation.
Receipt Reminder
We recommend checking the outer packaging and product condition upon delivery.
If you notice any issues, please document them and contact us as soon as possible after signing for the package.
Contact Information
If you have any questions about shipping arrangements or order progress, please contact us:
Address:
5621 ALDINE BENDER RD #3814, HOUSTON, TX, 77032, US
Customer Service Phone:
+1 (3467) 664-457
Customer Service Email:
affiliatehelp@modapave.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:00 (Australia GMT time)
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