Refund Policy
This Refund Policy explains the applicable situations, processing methods, and important notes related to refunds under different transaction statuses, to help you better understand the refund process during your shopping experience.
1. Refund Eligibility
An order may enter the refund process under the following circumstances:
A submitted order cancellation request has been reviewed and approved
A return and refund request has been submitted, reviewed, and approved in accordance with the applicable requirements
Whether a refund will be processed is subject to the actual review result and the current status of the order.
2. Refund Method
Refunds are generally issued back to the original payment method used at checkout, including Visa or MasterCard accounts.
After the refund is processed, posting times may vary depending on the bank’s internal procedures. The actual arrival time is determined by the card issuer. If the refund does not appear after a reasonable period, you may contact us using the details provided on this page.
3. Refund Exception Handling
During the refund process, progress may be affected by issues such as mismatched information, payment channel exceptions, or system delays.
In such cases, you are advised to provide the relevant order details promptly so that the status can be verified and confirmed.
4. Responsibility Statement
Refunds are processed based on the actual order situation, payment channel feedback, and the relevant processing stage.
Any delays caused by bank processing times, payment institution rules, or uncontrollable technical factors will be explained and followed up based on verified information.
5. Contact Us
If you have any questions about your refund status or the refund process, please contact us through the following channels:
Address:
5621 ALDINE BENDER RD #3814, HOUSTON, TX, 77032, US
Customer Service Phone:
+1 (3467) 664-457
Customer Service Email:
affiliatehelp@modapave.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:00 (Australia GMT time)
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